Terms and Conditions

The Supplier offers guidance on the most suitable product for the Customers application however no responsibility can be accepted for the suitability of the products for the specific application on-site. It is the responsibility of the Customer to check the guidance given in the technical application guides and to undertake trials on site to ensure the suitability of the product. This is especially important in old buildings where it is not always possible to know exactly how the substrate has been treated in the past.

Bespoke mixes made to the Customers specification are entirely at the customers risk. The Supplier bears no responsibility for their performance.

Natural quarried materials do become depleted from time to time It is the Customers responsibility to order sufficient amounts to ensure the sustainability and consistency of the product across their project.

6. Warranties

The Supplier warrants that on the date of delivery of the Goods, the Goods shall: conform with their description; be of satisfactory quality within the meaning of the Sale of Goods Act 1979; be fit for any purpose held out by the Supplier; and be carried out in accordance with the Supply of Goods & Services Act 1982.

7. Delivery of Goods – please refer to the delivery section of the website for more details

• Delivery of the Goods shall be made to the address specified by the Customer.

• The Customer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Supplier for delivery. The Supplier undertakes to use its reasonable endeavours to despatch the Goods on an agreed delivery date, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract. The Supplier reserves the right to change the requested delivery date and will endeavour to contact the Customer to inform of any changes.

• The Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

• The Supplier will not be responsible for any re-delivery charges incurred as a result of any access restrictions, unsuitable surface to offload on to, or for any other reason outside its control.

• The Customer is responsible for ensuring that the Supplier has full information concerning the delivery.

• The Customer is responsible for the unloading of the delivery unless otherwise arranged with the Supplier.

• The Supplier cannot accept any responsibility for the way in which goods are used or stored or for any consequential loss of any description incurred by the Customer or for any damage caused directly or indirectly by the goods.

• The Customer must examine the goods upon receipt and note any discrepancies, damages etc on the delivery note and notify the Supplier within 24 hours of the delivery either by telephone or in writing. The supplier will replace any damaged goods and the customer maybe requested to return any damaged items to the Supplier with any costs incurred to the customer refunded by the Supplier.

• The Supplier does not operate its own delivery service. All deliveries are carried out by independent haulage contractors on the Customers behalf. Any complaints regarding the delivery service must be notified to our office within 24 hours, in order for us to pass these comments onto the transport company.

8. Title and risk

• The risk in the goods shall pass to the Customer on delivery to the Customer’s address. Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Supplier and shall not pass to the Customer until the amount due under the invoice for them (including interest and costs) has been paid in full. The Supplier may maintain an action for the price of any Goods notwithstanding that the title in them has not passed to the Customer.

9. Cancellations, returns, and refunds

• Any complaint about the goods must be notified in writing to the Supplier within 3 days of delivery of the goods.

• The decision by the Supplier about any alleged defect shall be final and conclusive.

• Any orders cancelled prior to dispatch by the Customer shall be subject to an administration charge (minimum £25) and any charges incurred as a result of the order being placed e.g. manufacturing / labour charge, bank charges.

• Any bespoke orders or special orders cancelled prior to dispatch will be subject to full charge.

• The Supplier can only assist with the estimate of quantities of goods required. It is the Customer’s responsibility to check any calculations before determining the actual quantity ordered.

• The Supplier cannot accept any responsibility for any costs incurred or any consequential loss as a result of incorrect quantities being ordered.

• The Customer should satisfy themselves independently that the product is suitable for their particular application.

• Every effort has been made to ensure the accuracy of the colour of products in any promotional literature including our website but due to the limitations of print materials and / or technology, we strongly recommend that sample products are purchased for testing in-situ prior to the full order being placed. The Supplier cannot be held responsible for any direct or indirect loss or damage caused by any inaccuracies.

• The Supplier does not accept returns of goods that are time and environment sensitive. The Supplier may accept returns of certain products at their discretion. The Supplier does not accept return of any bespoke mixed products or special orders. If returns are authorised by the Supplier, they will be subject to a collection charge at cost and handling charge of 20%.